Smile. You're in great, magical hands.
If you don't find what you're looking for here, get in touch with our support team.
General
Miscellaneous
- ★ I have tickets to an event. Will it still take place despite COVID-19 shutdowns?
- ★ What is the Resale System?
- Can I change the card my refund is processed to?
- Top Influencer? What's one of those?!
- Problems or Questions about Laybuy?
- Before writing in to us...
My Account
My Tickets
- ★ Bought/are buying a second-hand ticket that originates from here at Ticket Fairy?
- ★ I wish/need to sell my ticket(s), how do I do this?
- Am I eligible for a refund?
- Buses
- Camping
- Can I add an add-on to my existing order?
Event-specific FAQs
The Trusts Spooks & Sparks 2020 - The Trusts Arena, Henderson | The Ticket Fairy
Roll'n Rave - Drive In - Utah Motorsports Campus, Grantsville | The Ticket Fairy
- What are the event rules?
- What am I allowed to bring with me?
- What time should I arrive?
- What are you doing to keep this a safe and clean event?
- Will there be alcohol?
- Will there be food and drink?
GLOW Fest 2020: A Circus Arts & Lifestyle Gathering - Waves Campground, Crescent Head | The Ticket Fairy
- How do you plan to run GLOW Fest in the middle of a pandemic?
- How are you going to keep patrons safe?
- What happens if I buy a ticket then can’t make it due to border closings or other Covid-19 related issues?
- What if Covid-19 restrictions mean it’s no longer safe or possible to hold GLOW Fest?
- Where can I find the inclusions for tickets on the main page?
- What kind of accommodation is included in the standard GLOW Fest pass?
South Island Wine & Food Festival - North Hagley Park, Christchurch | The Ticket Fairy
Electric Avenue Music Festival 2021 - North Hagley Park, Christchurch | The Ticket Fairy
Welcome To The Jungle... | The Jungle, Kaiwaka
- Can I change the name on my ticket?
- I sold my ticket to a friend! How can I change the name on it?
- I can no longer attend! Can I get a refund?
- How can I add the Camping or Shuttle Bus add-on to my ticket?
- I bought the wrong add-on! Can I swap this to the correct one?
- Is this event R18?