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General
Miscellaneous
- ★ I have tickets to an event. Will it still take place despite COVID-19 shutdowns?
- ★ What is the Resale System?
- Can I change the card my refund is processed to?
- Top Influencer? What's one of those?!
- Problems or Questions about Laybuy?
- Before writing in to us...
My Account
My Tickets
- ★ Bought/are buying a second-hand ticket that originates from here at Ticket Fairy?
- ★ I wish/need to sell my ticket(s), how do I do this?
- Am I eligible for a refund?
- Buses
- Camping
- Can I add an add-on to my existing order?
Event-specific FAQs
South Island Wine & Food Festival - North Hagley Park, Christchurch | The Ticket Fairy
Electric Avenue Music Festival 2021 - North Hagley Park, Christchurch | The Ticket Fairy
Hyperspace Festival 2020 - Hyperspace Festival, Apple Valley | The Ticket Fairy
- Is this event all ages? Can I bring my kids?
- What is an Early Arrival Pass?
- Do I need to purchase a Car Pass?
- Does each person inside a vehicle need a Car Pass?
- What’s the difference between a Car Pass and RV Pass?
- I can no longer attend Hyperspace. Are there refunds?
chun test event - test vanue, palm bay | The Ticket Fairy
Welcome To The Jungle... | The Jungle, Kaiwaka
- Can I change the name on my ticket?
- I sold my ticket to a friend! How can I change the name on it?
- I can no longer attend! Can I get a refund?
- How can I add the Camping or Shuttle Bus add-on to my ticket?
- I bought the wrong add-on! Can I swap this to the correct one?
- Is this event R18?